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ASCENDTIALS NATURAL PRODUCTS

 

 

 

REFUND POLICY

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1. RETURNS AND REFUNDS

At Ascendtials Natural Products, we strive to provide the best possible experience for our valued customers. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully to understand your rights and options regarding returns and refunds.

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2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

  • Unused and Unopened: The product must be in its original condition, unopened, and unused.

  • Request Timing: You must initiate the return process within [X] days of receiving the product.

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3. HOW TO INITIATE A RETURN

To request a return, please follow these steps:

  • Contact Us: Reach out to our customer support team at [Contact Information] and provide your order number and details of the item you wish to return.

  • Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

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4. RETURN SHIPPING

  • Responsibility: You are responsible for covering the cost of return shipping, except in cases where the return is due to our error.

  • Return Packaging: Ensure that the item is securely packaged to prevent damage during transit.

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5. REFUND PROCESS

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

  • Refund: If your return is approved, we will process a refund to the original payment method used for the purchase. Please allow [X] business days for the refund to be reflected in your account.

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6. NON-ELIGIBLE ITEMS

Certain items are not eligible for returns and refunds, including:

  • Perishable Goods: Items that can spoil or expire.

  • Personalized or Customized Products: Products that have been personalized or customized specifically for you.

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7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

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8. CONTACT US

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If you have any questions or concerns about our Refund Policy or need assistance with a return, please do not hesitate to contact our customer support team at [Contact Information].

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